Returns, Refunds & Exchanges Policy
On the rare occasion that our courier or postal service do not handle our packages with the same care we do and as a result you have received a broken and/or damaged product PLEASE let me know. I must be notified of this within 14 days of despatch notification. Please email me a picture of the damaged product. Please note that a photo of the damaged product/s is required for a refund or replacement to be processed. You will then have the option to have the damaged item replaced or refunded. A credit will automatically be applied with the same method of payment.
On even rarer occasions, the courier or postal service may lose a shipment. If there is no movement on the tracking ID of your shipment after 14 days from purchase please contact us and we will begin the process of replacing your order.
You are responsible for paying your own shipping costs for returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Change of mind is unfortunately not granted for a refund, only an exchange providing the product/s has not been used and is in original saleable condition and must be within 14 days of the original purchase date. Please choose your items carefully.
We will accept exchanges of unopened, factory-sealed product within 14 days of original purchase date. The customer is responsible for properly packaging and mailing the products back to us and all mailing fees that may be incurred. The products must arrive back to us undamaged in order for a credit to be issued, so please pack carefully! Please note any related shipping costs are non-refundable.
In the first instance, please choose your products carefully to avoid having to exchange later. Consider purchasing a samples first or email me to ask questions about my products before ordering. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and we will provide you with further instructions.
Our policy for Returns MUST be within 30 days of your purchase. After 30 days we simply do not offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer if you purchased directly from me. Once again, please choose your products carefully.
Sorry, but only regular priced items may be refunded, unfortunately sale items cannot be refunded.